Frequently Asked Questions
Below you will find the most common questions asked by our clients.
Please look over the info below, or call us today to speak to a friendly staff member.
Q: What type of carpet & upholstery cleaning to you do?
A: We use what is known as hot-water extraction or what is commonly refered to as ‘steam’ cleaning. All of our machines are truck mounted.
Q: Do you use the same water?
A: Some systems do recycle the water, but our does NOT for several beneficial reasons. Whether we’re cleaning your carpets or cleaning your upholstery we only use fresh water to clean your home.
Q: When is the best time to have my carpets cleaned?
A: Anytime! When you need your carpets cleaned we’ll be ready. Keep in mind though, that some times of the year may either add to or decrease the time it takes to dry. The lowest drying times are in the winter.
Q: What do your services offer?
A: We have a ‘package’ price. In other words, we don’t try to nickel and dime you once we’re in your home. We perform all of the following servces while in your home:
• Move Furniture
• Pretreat the Traffic Areas
• Remove Spots
• Groom the Carpets
• Use Carpet Dryers While Cleaning to Speed the Drying Process
Q: What other things do you offer?
A: We also offer Scotchguard Protection and a full line of deodorizers to meet your specific needs.
Q: How do you determine the price?
A: We charge by the area. This allows us to give you a good idea right over the phone, eliminating any need for an extra appointment.
Q: When should I call?
A: Now sounds good! 🙂